Try before you buy
We want you to know exactly what you're paying for before you pay. That's why every Pro add-on comes with ways to try it first:
- a free version on WordPress.org that is fully functional with no time limit;
- live demos of the free and Pro versions that run in your browser, with no installation needed (where available);
- a free trial of the Pro features — for example, 7 days — where offered on the product page.
We recommend using these to make sure a plugin fits your site before you buy.
Refund period for each plugin
Each Pro plugin has its own refund period, so it can differ from one plugin to another and may change over time. The refund period that applies to your purchase is the one shown in the checkout for that plugin at the time you bought it.
- Within the refund period: if the plugin isn't right for you, email us and we'll refund that payment in full.
- After the refund period ends, or if the checkout showed no refund period for that plugin, the payment is non-refundable, except in the cases below.
Refunds outside the refund period
We'll always refund a payment, whatever the plugin's refund period, when:
- Billing errors: you were charged twice for the same license, or charged an amount different from the price shown at checkout.
- Charges after cancellation: you cancelled a subscription or a trial before its renewal date, but were charged anyway.
- Where the law requires it: nothing in this policy limits any refund or withdrawal rights you have under mandatory consumer protection laws that apply to you.
How to request a refund
Email [email protected] with the email address used at checkout and the order or license details. For a billing error or a charge after cancellation, please write within 30 days of the charge. Approved refunds are issued through Freemius, our reseller, to the original payment method, and the refunded license is deactivated.
Cancelling a subscription
You can cancel at any time from your Freemius customer account or by emailing us. Cancellation stops all future renewals and takes effect at the end of the billing period you have already paid for; you keep your Pro features, updates, and support until then. We don't provide partial refunds for unused time.
If you started a free trial and don't want to continue, cancel before the trial ends and you won't be charged.
Problems with a plugin
If something isn't working, please contact us first — most issues can be fixed quickly, and we'll do our best to help.
Purchases made elsewhere
Products bought on third-party marketplaces (for example, OpenCart extensions on opencartcode.com) follow that marketplace's refund policy. TavernMind subscriptions follow TavernMind's own terms at tavern-mind.com.
See also our Terms of Service.